Refund and Returns Policy

Last Updated: January 2026

At Preeti, we always aim to deliver a smooth and trustworthy shopping experience. However, if you face any of the following issues with your order:

Product arrived damaged
Item missing from the package
Product is different from what was shown or described

You may be eligible for a refund (via bKash/Nagad) or a replacement, depending on the case.

Proof Is Mandatory

To ensure a fair resolution, proper evidence is required:

Please check your parcel in front of the delivery person. If anything is missing or incorrect, notify us immediately while they are present.
If checking at delivery isn’t possible, you must provide a complete unboxing video showing the sealed package before opening.
No exchange or refund will be processed without valid proof.

Complaint Time Limit

All issues must be reported immediately after delivery. Complaints made later will not be accepted.

Abuse of Return Policy & Account Ban

Preeti reserves the right to ban customers who:

Attempt to return items without a genuine reason
Reject delivery without valid cause
Avoid communication or intentionally stay unavailable

In such cases, customers must bear both delivery and return charges.
Fraudulent activities may also be reported in #FRAUD_ALERT groups and on the Truecaller platform.

Location-Wise Rules

Inside Dhaka: Refund or replacement (subject to product condition & availability)
Outside Dhaka: Refund only (replacement allowed only for selected high-value items)
Fragile, bulky, limited-stock, or slightly damaged items: Refund only — no exchange

Refund Details

Refund Method: bKash / Nagad (full or partial depending on damage)
Processing Time: Once approved, refunds are initiated immediately. Please allow 7–10 working days for the amount to appear, depending on your payment provider.

Replacement Policy

Replacements are subject to stock availability.
No extra delivery charge will be applied for valid replacement cases.